Due to the custom nature of our business: personalized clothing services including Embroidery, Direct-to-Garment (DTG) Printing, Sublimation Printing, Screen Printing, Heat Transfer Printing services & etc. We cannot accept returns or exchanges unless the item has a clear manufacturer or decoration defects. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. All requests for returns must be made within 28 days.
First fill in a returns form
Please fill in a returns form which can be found in your account dashboard to request Return Authorization Number (RMA) number. We will promptly review your request and issue you a Return Authorization Number (RMA) Number if warranted. We will then send you a prepaid shipping label for you. No returns will be accepted without a RMA Number. Alternatively, you can contact B+U Wholesale Customer Service to make arrangements for your return. In each case, be sure to have your web order number available which can be found in your account dashboard.
Secondly box & ship
Once you have received your prepaid shipping label, mark your Return Authorization Number (RMA) clearly on the box and ship the package to the address provided on the label.
Thirdly receive refund
We will notify you of your refund either via landline, mobile or email once we have received and processed your return. Credits are not processed until the merchandise has been returned and inspected. Once your goods are back at our warehouse and inspected, please allow 5-7 days for the refund to reach your account. Refunds will be credited back to your credit/debit card or PayPal account. In the event you paid by cash payment such as cheque or bank transfer, we will require your bank details, IBAN/SWIFT, to proceed with the refund to your account.